Homeownership Collections Officer

Your typical day could start with monitoring and managing new accounts to ensure our new homeowners receive a warm welcome along with the support they needed to meet their payment obligations from the outset. Later, you could negotiate a repayment plan, or work with colleagues to resolve a disputed account. You will work 17.5 hours per week.

As a Homeownership Collections Officer, you’ll be responsible for a dedicated patch, playing a crucial role in supporting your homeowners to meet their financial obligations and providing wellbeing advice when needed . With a particular focus on managing arrears, you’ll work with shared owners, leaseholders, freeholders, and equity loan borrowers to ensure they feel supported in managing their accounts.

You’ll:

• Be responsible for collecting arrears and general account management of shared ownership, leasehold, freehold and equity loan accounts.
• Monitor and manage new customer accounts to provide early support, ensuring that our residents avoid falling into arrears.
• Place accounts in dispute, when necessary, actively monitor progress, and collaborate with other teams to resolve disputes promptly.
• Negotiate and administer repayment agreements.

You'll manage the legal process for arrears recovery from start to finish, including issuing legal notices and attending court as required. You thrive in a targeted role and are enthusiastic about achieving your KPIs. With a results-driven mindset, you’ll embrace challenges and stay focused on meeting operational and customer service targets to drive down arrears.

You’re a people person who likes to get things done. You’ll enjoy working collaboratively with other teams and are first-rate at building meaningful relationships across the business to enable creative solutions to issues. You’ll need to be in the office a minimum of two days per week.

Your role covers all aspects of income management – from managing arrears and account monitoring to ensuring legal compliance and representing Peabody in legal proceedings. If you’re creative in problem-solving, energised by helping residents, and committed to delivering excellent service, we want to hear from you.

To be successful in this role, you’re:

• Experienced in arrears management for leasehold accounts.
• An excellent communicator able to demonstrate your negotiation skills.
• Committed to representing Peabody by demonstrating first-class customer service, supporting residents with compassion and efficiency.
• Resilient, proactive, and flexible, with a can-do approach to challenges.
• Organised, capable of managing a diverse caseload and meeting deadlines.
• Enthusiastic about working in a targeted environment, with a proven track record of meeting or exceeding KPIs.
• A motivated self-starter who’s able to continue delivering whilst under blended working conditions.

Here just a few of the benefits for working at Peabody:

• 30 days’ annual holiday, plus bank holidays
• two additional paid volunteering days each year 
• flexible benefits scheme, including family friendly benefits and access to a discount portal 
• 4 x salary life assurance
• up to 10% pension contribution

Are you ready to apply?

Interviews will be ongoing.

If you need to ask us anything else at all, feel free to drop an email to chloe.singleton@peabody.org.uk and one of our team will be in touch.

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.

Peabody reserves the right to close this advert before the advertised closing date, depending on the number of applications received.

Vacancy details: