Accessibility statement

This statement applies to information published on and We want our websites to be as accessible and easy to use as possible. We also want to make sure we comply with the Web Content Accessibility principles (W3C) and follow online best practices. 

Accessibility help

On this website: Recite Me

We've added some accessibility tools on this website. They are provided by Recite Me and will help you to customise content so that it works best for you.

You can access these tools through the 'Accessibility' button at the top of the site. Here is an overview of what the buttons can be used for:

Three green play, rewind and fast forward buttons with white triangles

Select text and this button will read it aloud. The double arrow keys allow you to skip to the previous paragraph or go forwards to the next one.

three blue font buttons with minus, plus and Aa signs These buttons will let you change the font and make it smaller or larger.

Three buttons. Grey background and multicoloured wheel, orange background and ruler, grey and white background

Here's where you can change the text colour and background. You can also add a ruler under the text or apply a mask to the screen.

Three buttons. Purple background with A-Z, grey background with flags, green background with text icon

Click on the central button to translate selected text into another language - there are over 100 to choose from and 35 of those can be read aloud. You can also use the dictionary tool or select the green button to see text view only.

Two buttons. One orange background with a white cloud and down arrow. One grey background with white magnifying glass icon

Click on the the magnifying glass to zoom in or download your selected text as an audio file.

Three buttons. Two grey backgrounds with a white cog wheel and white arrow. One red background with white document logo

These buttons are for Recite Me settings. You can adjust them on the left or reset them (centre). The red button on the right is a Recite Me guide.

Need assistance?

  • Man sitting and looking at a laptop

    Want information in an accessible format?

    Some of our downloadable documents and PDFs may not be compatible with assistive technology devices or tools. If you need these documents translated or in Braille or audio format you can request it from us.

    Request an alternative format

Reporting accessibility problems with this website

If you are having difficulty accessing any information on this website or have other questions relating to accessibility issues, please tell us via the form below. Your feedback will help us to make improvements.

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 standard.

Contact us

Are you having difficulty accessing this website or do you have any other questions? Please tell us via the form below or contact customer services. Your feedback will help us to make improvements.

Your information

Information in an alternative format

About your accessibility issue/question

Please provide as much detail as possible.
Upload any supporting images - (file formats supported: JPG and PNG). If you think it would be useful to attach a photograph to your message so that we can understand it better, please add it here.

Data protection

We take our data protection responsibilities seriously and collect, store and process data in line with data protection law. To find out more about how we use your personal information please visit our privacy policy statement.