Tell us if something’s gone wrong

If you’re a Peabody resident and would like to make a complaint, please reach out to us below as soon as you can.

Or you can visit the residents’ complaints page, which has more information on how we deal with repairs and other housing-related issues.

Visit our residents’ complaints page

How long will it take for my complaint to be resolved?

We aim to respond to all complaints within 10 working days. We’ll do all we can to resolve your complaint immediately.

How will my complaint be managed?

If we can’t resolve your complaint immediately it will be logged formally and acknowledged in writing within three working days.

You’ll be given a reference number and the name of your dedicated case manager, who will investigate your complaint.

Making a complaint

It’s important that you get in touch within six months of the initial incident.

Use this form to tell us about your complaint.

Your information

More about your request

Please add as much detail as possible including any reference numbers you may have.
Upload any supporting images - (file formats supported: JPG and PNG). If you think it would be useful to attach a photograph to your message so that we can understand it better, please add it here.

Data protection

We take our data protection responsibilities seriously and collect, store and process data in line with data protection law. To find out more about how we use your personal information please visit our privacy policy statement.

Other ways to contact us

Contact us

Call us:


45 Westminster Bridge Road
London SE1 7JB