Our ESG report

Environmental - Taking action today for a better tomorrow

We are committed to addressing climate change across everything we do, from residents’ homes and business practices, to creating sustainable places. We’re working hard to embed this commitment across the whole organisation.

During the year, we:

• Increased awareness of sustainability issues with a new training programme for senior leaders and by adding to our network of Sustainability Champions.
• Invested £27m in sustainability programmes, including improving the energy efficiency of more than 400 homes under the government’s Social Housing Decarbonisation Fund (SHDF) programme and a further 200 as part of the ECO4 scheme.
• Reduced our carbon emissions by nine percent (excluding Scope four emissions), to 350,229 tonnes CO2. (Last year’s figure was adjusted to take into account an update in the methodology used to calculate these emissions.)
• Updated our Sustainable Finance Framework so we’re ready to issue new green, social, and sustainable bonds or loans to fund projects as required.

Decarbonising homes brings many benefits for residents

Homes in North London are warmer, greener and cheaper to run - thanks to upgrades like insulation, heat pumps and solar panels.

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Social - Helping people live healthier, wealthier and happier lives

We work closely with residents, local organisations, and partners to provide the right support and advice in local communities. We host events and drop-in sessions, giving residents the opportunity to tell us how we're doing so we know where we can improve. And at an average of £147 a week, our rents are around a third of what you’d pay in the private rental sector.

During the year, we:

• Supported local people with 65,000 hours of free activities in our 98 community centres and helped more than 20,000 access food-related support through our surplus food hubs and food vouchers.
• Helped boost residents’ income by a combined £3.5m following 4,500 referrals to our Financial Inclusion team.
• Looked after residents’ homes, spending £200m on repairs and routine maintenance and a further £231m on improvements.
• Listened to residents, hosting events attended by more than 2,250 people and consulting with them on more than 200 issues.

Darwin Court – much more than just a community centre

A burst water butt unexpectedly brought local people together, turning a setback into an opportunity and highlighting the power of the community centre.

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Providing the right framework

As a non-profit housing association, we operate under a set of regulatory standards designed to ensure we are effectively managed, financially sound, and delivering excellent service. However, compliance is just the starting point. The quality of the services and support we provide depends on strong governance and active involvement from our leadership, colleagues, and residents.

During the year, we: 

• Improved the way we engage with residents, making sure all voices are represented at the highest levels.
• Maintained our G1 rating for governance and V2 for viability.
• Became the first housing association to receive the Good Business Charter accreditation, recognising responsible business behaviour.
• Improved inclusion across the organisation, reducing our gender and ethnicity pay gaps year-on-year. At 2.8 percent, our median gender pay gap is significantly lower than the UK average of 13.1 percent.
• Enhanced learning opportunities for colleagues with more training programmes and the expansion of our Peabody Academy to 83 apprentices.

It’s more than just a job

Nadia’s apprenticeship helped her grow, believe in herself - and land her dream job in housing. 

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