Senior Repairs Support Officer

What we’re looking for:

• Are you an experienced manager who is confident in leading and inspiring teams?

• Do you have previous experience of raising, monitoring and recording work orders?

• Are you able to communicate and collaborate with a wide range of people including clients, staff, contractors and external agencies?

• Do you have a strong commitment to customer service with a drive for continual service improvement?

If so, this role is perfect for you!

Here at Peabody, we have an opportunity for a Senior Repairs Support Officer on a Permanent basis at our Westminster Bridge Road office.

A bit about the role:

As a Senior Support Officer within the newly formed Repairs Team, you will manage a team of Support Officer who will be an integral part of the delivery of Peabody’s repairs, maintenance and property services.

Working within our centralised support team, and reporting into the Delivery Support Manager, you will be responsible for the back office and administrative support to the operational teams delivering day-to-day & major repairs, planned preventative maintenance, resident improvements, professional services etc.

You will and work closely and collaboratively with colleagues, stakeholders and customers across Peabody, driving improvements and offering a first-class service to our customers.

You will be organised, accountable and customer focused, ensuring the services we provide offer value for money, are of good quality and are aligned with our values and objectives.

Some of the key results for the role include:

• Effectively and proactively lead, manage and motivate the team ensuring that there is a culture of high performance, strong engagement and a commitment to continual improvement.

• Be a customer facing member of the team, supporting our customers and operational teams in the delivery of property services.

• Ensure our customers are regularly and clearly communicated with, kept up to date on progress and their expectations managed.

• Monitoring progress of works with special emphasis on works in progress liaising with the supply chain to ensure works are completed in target, raising works orders for the supply chain, monitor outcomes and completion targets.

• Ensure suitable filing and recording systems are in place, and that information is accessible for all.

A minimum of 1 to 2 days working in the Westminster Bridge Road office is required.

A bit about us:

160 years after it was established, Peabody is one of the oldest not-for-profit housing associations in the UK.

The Peabody Group is responsible for more than 107,000 homes, with around 220,000 residents across London and the Home Counties. We also have around 20,000 care and support customers.

Our purpose is to help people flourish, and we are getting closer to residents by taking a local approach.

We are committed to delivering a responsive and easily accessible repairs service and investing in our existing homes so they are safe and well maintained. Our retrofit projects will make thousands of our homes more energy efficient.

We work with councils and communities to promote economic inclusion, tackle inequality and poverty, and prioritise wellbeing.

Here just a few of the benefits for working at Peabody:

• Flexible and hybrid working (depending on the role)

• Up to 30 days’ annual holiday plus bank holidays

• Competitive salaries that are benchmarked regularly against current market rates 

• Two additional paid volunteering days each year 

• Flexible benefits scheme, including family friendly benefits and access to a discount portal 

• 4 x salary life assurance

• Up to 10% pension contribution

Are you ready to apply?

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.

To be considered for the position of Senior Repairs Support Officer, please click on the ‘Apply Now’ button and submit both your CV and a bit about why we should consider you for the role. 

Interviews will be held week commencing 20th May.

If you need to ask us anything else at all, feel free to drop an email to chloe.singleton@peabody.org.uk and one of our team will be in touch.

Peabody reserves the right to close this advert before the advertised closing date, depending on the number of applications received.

Vacancy details: