As an Outreach Support Worker, Ben offers short support sessions for individuals who are experiencing challenges. He helps them improve their housing situation and wellbeing.   

“I support people to live their lives as independently as possible, helping them make choices, stay safe, and lead fuller and richer lives.This involves meeting lots of people and assisting them to do the things that matter most.” 

A day in the life 

“Each day is really varied and packed with action, as I look for solutions to the diverse problems that individuals face in life.  

“My role is about finding out what someone’s challenges are, and doing everything I can to aid them. When I reach my goal it puts a smile on their faces. This is what I love doing.” 

“For example, I recently helped someone who couldn’t get up and down stairs to claim Personal Independence Payment (PIP) benefits and access Occupational Therapy. I also helped him apply for another council home that had a lift in the building. He couldn’t have been more grateful for my support.” 

Favourite part of the role 

“Being a support worker is well worth it and very rewarding. I have spent time having meaningful conversations with customers and helped them achieve their goals. I enjoy engaging with people, and seeing them smile and laugh because of my work means so much to me. 

“I understand the challenges that this role presents, but my passion for quality customer support drives me to keep moving forward.” 

Why Ben joined Peabody 

“I became a support worker at Peabody because I love solving problems. I also liked the idea of working independently. I also know within myself that I can bring a positive attitude to everything I do and make a positive difference in someone’s life.” 

Life in Essex 

“I live in a town in Essex with my wife and adult children. We have two cats, who we love so much: Nina always stays at home and enjoys cuddles, while Milo goes out hunting and catches nothing!” 


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